Privacy Policy

Introduction

Who We Are & What This Policy Covers

This Privacy Policy applies to the website operated by an authorised channel partner promoting DLF Arbour — a luxury senior living community in Gurugram. By visiting this website or submitting your details through any enquiry form, you agree to the practices described in this policy.

We respect your privacy and are committed to protecting your personal data in accordance with applicable Indian privacy laws and best practices.

Information We Collect

What Data We Gather

We may collect the following types of personal information:

• Contact Information: Name, phone number, and email address (provided through enquiry forms)
• Preferences: Apartment configuration interest and messages you send us
• Technical Data: Browser type, IP address, pages visited, and time on site (collected automatically via server logs)
• Cookie Data: Session-based cookies used to manage form submissions and browsing preferences

We do not collect sensitive personal data such as financial information, national ID numbers, or health records through this website.

How We Use Your Information

Purpose of Data Processing

Your personal information is used solely for the following purposes:

• To respond to your property enquiries and schedule site visits
• To share relevant project information, pricing updates, and launch details
• To contact you via phone, email, or WhatsApp regarding DLF Arbour
• To improve our website and user experience through analytics
• To comply with applicable legal obligations

We will never sell, rent, or trade your personal information to any third party for commercial marketing purposes.

Data Sharing

Who May Access Your Data

Your data may be shared only in the following limited circumstances:

• DLF Limited (Developer): Enquiries may be forwarded to the developer's official sales team for follow-up
• Our Sales Partners: Authorised channel partners within our network may be shared your contact details to assist with your enquiry
• Service Providers: Trusted third-party tools (e.g., email delivery, analytics) used to operate this website
• Legal Requirements: When required by law, regulation, or court order

All third parties are contractually required to maintain the confidentiality of your data.

Cookies & Tracking

How We Use Cookies

This website uses session cookies to manage form submission state and prevent duplicate submissions. These cookies are temporary and expire when you close your browser.

We may also use basic analytics to understand traffic patterns. No personally identifiable information is stored in analytics cookies.

You may disable cookies in your browser settings; however, some features of the website (such as form submission) may not function correctly without them.

Data Retention

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected — typically for the duration of the project marketing and sales phase. Once your enquiry has been resolved and there is no further legitimate need, your data is securely deleted or anonymised.

You may request deletion of your data at any time by contacting us at [email protected].

Your Rights

Control Over Your Data

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Withdraw consent for marketing communications at any time
• Portability: Request transfer of your data in a machine-readable format

To exercise any of these rights, please contact us at: [email protected]

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. This includes spam protection, honeypot mechanisms on forms, and rate-limiting for submissions.

However, no method of transmission over the internet is 100% secure. We encourage you to contact us directly by phone if you have any security concerns.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:

Phone: +91 95705 34464

Email: [email protected]

Address: Sector 63, Gurugram, Haryana — 122102